Our Policies

The terms and conditions for The Inn at Cedar Grove, are listed below. If you don’t find your answer here then please contact us with any questions or concerns about our policies prior to making your reservation.

• What Deposits and Payments Are Needed? Unless otherwise stated, quoted rates are per room per night, based on single/double occupancy, and do not include taxes, gratuities, incidental charges, and resort fees (if applicable).
• What is the Room Occupancy? Only two guests per room in the mansion and pool house. The Riverview Suites and Carriage suites may accommodate additional guests for an additional fee of $75 US and must be registered at the front desk.
• What Are the Check-In and Check-Out Policies?
  Check-in time is between 2:00pm and 6:00pm.
  Guest checking in after 6:00pm may use contactless check-in.
  Check-out time is before 11:00am Central.
• What is Your Cancellation Policy? If your plans change after your reservation is confirmed, a cancellation notice is required by 5:00pm the day before your arrival date. If you cancel your reservation after 5:00pm the day before you are responsible for one-night lodging. Your credit card on file will be charged in full unless the room/s rebook. If rooms do rebook, you will be refunded the difference minus a $25 cancellation fee.
• How Long Will We Keep Your Personal Data? We retain your Personal Data for as long as is required to fulfill the activities set out in this Privacy Policy, for as long as otherwise communicated to you, or for as long as is permitted by applicable law. For example, we may retain your Personal Data if it is reasonably necessary to comply with any legal obligations, meet any regulatory requirements, resolve any disputes or litigation, or as otherwise needed to enforce this Privacy Policy and prevent fraud and abuse. To determine the appropriate retention period for the information we collect from you, we consider the amount, nature, and sensitivity of the Personal Data, the potential risk of harm from unauthorized use or disclosure of the data, the purposes for which we process the Personal Data, and whether we can achieve those purposes through other means, and the applicable legal requirements.

Eligibility

The Inn at Cedar Grove Mansion is available only to individuals and entities that can form legally binding contracts under applicable law. Without limiting the foregoing, the Site and the services offered by the Site are not available to minors. If you do not qualify, you may not use the Site. You warrant that you are eighteen (18) years of age or older to reserve a room. If you are under the age of eighteen, you may contact the hotel directly for assistance.

You also warrant that you are legally authorized to make the travel reservations and/or purchases for either yourself or for another person for whom you are authorized to act. You may only use this Site to make legitimate reservations or purchases and shall not use this Site for any other purposes, including without limitation, to make any speculative, false or fraudulent reservations, or any reservation in anticipation of demand.

We reserve the right to cancel or modify reservations where it appears that a customer has engaged in fraudulent or inappropriate activity or under other circumstances where it appears that the reservations contain or resulted from a mistake or error, or from an attempt to circumvent The Inn at Cedar Grove hotel policies, terms or conditions.

You understand that overuse or abuse of the reservation facilities of this Site may result in your being denied access to such facilities.

Reservations made by one or more individuals or by an agency on the Site, on behalf of one or more proposed guests, and involving more than six (6) rooms at the same hotel for the same period of stay, must be made directly through the hotel. If more than six (6 ) rooms at the same hotel for the same period of stay are booked through any other method, we reserve the right to cancel or impose additional requirements on such reservations.

General Terms & Conditions for Hotel Accommodations:

1. The following General Terms and Conditions apply to rental contracts for hotel accommodation as well as to further services and deliveries provided by Cedar Grove Mansion LLC (herein after referred to as the “Hotel”) for the client.
2. Subletting and re-letting of the rooms as well as the use for any other purpose than accommodation requires the consent of the hotel in writing.
3. Contrary Conditions of the client shall only apply prior to written agreement.

General Terms & Conditions Apply as Follows:

1. Conclusion of the Contract, Contracting Parties, Contract Liabilites

1. The contract becomes effective with the hotel’s acceptance. The hotel is free to confirm the booking of rooms in written form.
2. Contracting parties are the hotel and the client. If a third-party orders on account of the client the third party is jointly and severally liable with the client for all contract obligations provided the hotel has an appropriate statement of the third party.
3. Claims for damage become statute-barred in five years regardless of knowledge. Reduction of limitation shall not apply to claims based on deliberate or gross breach of duty through the hotel.

2. Service, Price, Payment, Invoicing

1. The hotel is obliged to have the rooms ready for the client and to provide the service as contracted.
2. In order to use the room and additional services the client is obliged to pay the valid price respectively the price as contracted. This also applies to services and expenses of the hotel towards third arranged by the client.
3. The prices contracted include the legal value added tax. Provided, the time period between conclusion and performance of the contract exceeds four months and the generally calculated price for hotel services increase, the hotel has the right to increase the contracted price adequately, however by 5% at the most.
4. The hotel reserves the right to adjust prices in case the client requires later amendments regarding the contracted number of rooms, hotel services or length of stay and the hotel agrees to it.
5. Invoices of the hotel without settlement date are payable with no discount within ten (10) days of the invoice date if not contracted differently. In case of delay of payment the hotel has the right to charge penal interest. The hotel reserves the right to proof greater damage.
6. The hotel reserves the right to charge an appropriate advance payment or bail upon conclusion of the contract or later with regard to legal terms of all-inclusive traveling. The amount of the advance payment and payment date must be contracted in writing.
7. The client is only entitled to offset or reduce a hotel claim subject to an indisputable or legally valid claim.

3. Cancellation of the Contract by the Client

1. The client has the right to cancel the contract only prior to written consent of the hotel. In case this written consent is not available, the contracted price is to be paid even if the client does not use all contracted services. This does not apply in case of violation of the hotel’s obligation to consider the rights, legal objects and interests of the client if it is no longer reasonable for the client to adhere to the contract or if the client has any other legal or contractual right for cancellation.
2. If a cancellation date was contracted between the hotel and the client in written form, the client has the right to cancel the contract until that date without causing demands for payment or claim for damages from the hotel. The client’s right of cancellation expires, if he does not exercise this right in writing towards the hotel until the agreed date, provided the cancellation is not according to above lit.
3. If the client does not use all contracted rooms and the hotel is able to sell the rooms otherwise, the hotel has to credit the room rent and as well as other saved expenditures.
4. The hotel has the right to charge a lump-sum for any damage caused and reimbursed by the client. Then the client is obliged to pay 90% for the room nights with or without breakfast, 70% for half-board and 60% for full board service of the contracted price. The client is free to proof that there is no damage or less than the amount required.

4. Cancellation of the Contract by the Hotel

1. Provided the client’s right to cancel the contract within a fixed time was contracted in writing, the hotel has the right to cancel the contract if there are requests from other clients for the contracted rooms and the client renounces his right to withdraw from the contract upon enquiry. Place of fulfillment and jurisdiction shall be the domicile of the hotel.
2. If a contracted advance payment is not made even after an appropriately extended deadline with a notice of rejection set by the hotel, the hotel has the right to withdraw from the contract.
3. In addition the hotel has the right to cancel contract extraordinarily due to an objective justified reason, for example if force major or other circumstances beyond the control of the hotel makes fulfillment of contract impossible - rooms are booked on misleading or false statements regarding the person or the purpose. - the hotel has reasonable grounds to assume that use of the hotel services may endanger the hotel operation, the security or the image of the hotel in public without being attributed to the territory and/or organization of the hotel. - there is a violation of the above mentioned rules and regulations.
4. Without delay the hotel has to inform the client about the execution of the right of withdrawal.
5. Provided a rightful withdrawal from the contract the client is not entitled to claim damages.

5. Use of Rooms, Service, and Return

1. The client cannot claim for the use of particular rooms.
2. Rooms booked are available to the client on the contracted arrival date from 2pm. The client cannot claim for earlier availability.
3. Rooms must be available to the hotel at 12:00 the latest on the contracted departure date. Afterwards the hotel has the right to charge 50% of the best available public rate for the additional use of the room until 6 pm on top of the damage occurred. And from 6pm 100% of the best available public rate is charged. Any contractual claims of the client are not justified by this. The client is free to proof the hotel that no or considerably less damage occurred.

6. Liabililty of the Hotel

1. The hotel is liable with due care and diligence of a prudent business people for its contractual obligations. The client has no right to claim for compensation. This does not apply to damage due to injury of life, body or health, if the hotel is responsible for the breach of duty, other damages based on deliberate or gross breach of duty of the hotel and damages based on deliberate or negligent offence of contractual obligations of the hotel. A breach of duty of the hotel is on par with a legal representative or a vicarious agent. Should there be any disturbance or imperfection in service, the hotel will resolve the matter upon knowledge or reproach by the client. The client is obliged to make a reasonable contribution in order resolve the problem and to minimize the possible damage.
2. A bailment contract does not materialize, even if the client uses a parking space in the hotel garage or on the hotel’s parking lot at no cost. The hotel is not liable in case of loss or damage of motor vehicles and their contents parked or driven on the hotel property, except in the case of intent or gross negligence. Regarding an extensive liability of the hotel the aforementioned lit.
3. Rooms must be available to the hotel at 12:00 the latest on the contracted departure date. Afterwards the hotel has the right to charge 50% of the best available public rate for the additional use of the room until 6 pm on top of the damage occurred. And from 6pm 100% of the best available public rate is charged. Any contractual claims of the client are not justified by this. The client is free to proof the hotel that no or considerably less damage occurred.
   *Clauses 2 to 4 apply accordingly. This also applies to vicarious agents of the hotel.
4. Messages, correspondence and consignments for guests are handed with due care. The hotel will take care of the delivery, storage and (if requested) forwarding at the client’s costs. The client has no right to claim for compensation except in the case of intent or gross negligence.

7. Final Provision

1. Alterations or supplements to the contract, the acceptance of the order or the Terms and Conditions for Hotel Accommodation must be in writing. Unilateral alterations or supplements through the client are ineffective.
2. Place of fulfillment and payment is seat of the hotel.
3. Exclusive place of jurisdiction is seat of the hotel.
4. Should certain provisions of these General Terms and Conditions for Hotel Accommodation become invalid or void, the effectiveness of the remaining provisions is not affected. Besides statutory provisions apply.

Privacy Policy

• Our Mission At The Inn at Cedar Grove, we are dedicated to protecting your privacy and safeguarding your personally identifiable information.
• Information Collection Our main purpose in collecting your personal information is to provide you with a streamlined experience in making reservations at The Inn at Cedar Grove. We only collect information about you that we consider necessary for achieving this. Personally identifiable information is only obtained when making a reservation. All identifiable information provided will not be disclosed to anyone unless we are specifically requested to do so. The Inn at Cedar Grove does not give or sell to anyone any information we collect on our site.
  We sometimes use data collection devices such as "cookies" on certain pages of the Site to measure effectiveness and safety. A "cookie" is a small file that gets placed on your hard drive that helps us provide our services. You are free to decline cookies if you choose to.
• Security At The Inn at Cedar Grove, we take security seriously. When users make a reservation we use every precaution to safe guard it online and offline.
  Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.
• Policy Modifications The Inn at Cedar Grove may amend this Privacy Statement from time to time in order to meet changes in the regulatory environment, business needs, or to satisfy the needs of our guests, properties, strategic marketing partners, and service providers.